Privacy Policy

Privacy Policy

Introduction

Thank you for choosing to be one of our customers at SMSA Express Transportation Company. According to the GDPR (General Data Protection Regulation) We are committed to protecting your personal information and the right to privacy because your trust to share your personal information matter to us. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us through our customer support channels info@smsaexpress.com.

When you visit our website smsaexpress.com and use our services, you can trust us with your personal information. We take your privacy very seriously. In this policy we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.

This privacy policy applies to all information collected through various channels such as websites, telephone, Facebook, Instagram, Twitter, Applications, related services, sales, marketing, survey or events etc and we refer to them collectively in this policy / notice.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

TABLE OF CONTENT

  • WHAT INFORMATION WE COLLECT?
  • HOW DO WE USE YOUR INFORMATION?
  • WILL YOUR INFORMATION BE SHARED WITH ANYONE?
  • DO WE USE GOOGLE MAPS?
  • IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
  • HOW LONG WE KEEP YOUR INFORMATION?
  • HOW DO WE KEEP YOUR INFORMATION SAFE?
  • WHAT ARE YOUR PRIVACY RIGHTS?
  • DO WE MAKE UPDATE ON THIS POLICY?
  • HOW CAN YOU CONTACT US ABOUT THIS POLICY?

WHAT INFORMATION WE COLLECT?

We collect personal information that you provide to us such as name, address, contact information and IDs. We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or using our product and services. The personal information we collect depends on the context of your interactions with us. The personal information we collect can include the following:

  • Name and contact data - We collect your name, e-mail address, postal address, telephone numbers, and other similar contact data.
  • Credentials - Security information used for authentication and account access.
  • Payment Data - We collect data necessary to process payments like customer IBANs and make payments.

All personal information that you provide must be true, complete and accurate and you must notify us of any changes to this information.

Some information is automatically collected such as IP addresses and/or browser and device characteristics, language preferences, country location, geo location, operating system when you visit or navigate our website.

We may request to send you push notification regarding your shipment.

HOW DO WE USE YOUR INFORMATION?

We process your information for the purposes based on legitimate business interest, the fulfilment of our contract with you, compliance with our legal obligation and your consent.

We use the information you provide to:

  • Facilitate account creation
  • To deliver our product and services Receiving and making payments
  • Post testimonials
  • Feedback and surveys
  • Communication – end to end user communication
  • To protect our website – fraud / theft monitoring and prevention.
  • To enforce terms and conditions and policies Business purposes – data analysis, trends evaluate the service provided by us
  • Respond to legal request

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information in the following situations

  • Compliance by law – We may disclose information where we are legally required to do so in order to comply with the applicable law, governmental authority request, judicial proceedings, court order, law enforcement authority request
  • Legal rights – we disclose the information where we believe it is necessary to investigate, prevent, or take action against suspected fraud/theft, situation involving potential threats to the safety, illegal activities or any litigation we are involved in.
  • Vendors, Consultants and other third party vendors who provide a service for us and require access to carry out their work.

DO WE USE GOOGLE MAPS?

Yes we use google maps for the purposes of providing a better service.

IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Yes we may transfer, store and, process your information in countries other than your own. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and the applicable country specific law.

HOW LONG WE KEEP YOUR INFORMATION?

We keep your information for as long as its necessary to carry out ongoing legitimate business needs and applicable by law. Any archived information will be securely stored and isolate it from any further processing until deletion is possible.

HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However we cannot guarantee that the internet is 100% secure.

WHAT ARE YOUR PRIVACY RIGHTS?

You have the right to review, change or terminate your account at any time by contacting us. In some countries if you believe we are unlawfully processing your personal information you also have the right to complain to your local country data protection supervisory authority. If you terminate your account with us some information is retained in our files to prevent fraud, assist in any investigation, enforce our terms and conditions and comply with any legal requirements.

DO WE MAKE UPDATE ON THIS POLICY?

Yes we will update this policy as necessary and to stay compliant with relevant laws. All updated policy will be version controlled.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any questions or comments about this policy then e-mail us

info@smsaexpress.com. Or write to us at

Customer Care

SMSA HQ

Dabbab Street

PO Box 63529

Riyadh 11526

Kingdom Of Saudi Arabia

Tel +966920009999

Mandatory Ecommerce Merchant Website Requirements

  • Privacy Policy: Inclusion is mandatory and should have the below mentioned points. A privacy policy is a statement or a legal document (in privacy law) that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client's data].
  • " All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties ".
  • "The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted"
  • We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”. The logo of the accepted cards are to be mentioned on their Home page and on their Payment check out page.

1. Delivery & Shipping Policy: Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services). [Once the order is placed the process they will be following to deliver/ship the items/goods, conditions and the time duration for the products to reach the customers].

  • "(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE "
  • Policy of multiple shipments has to be mentioned on their website.
  • At the time of checkout disclose to the cardholder, the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.
  • Policy of multiple shipments has to be mentioned on their website.
  • At the time of checkout disclose to the cardholder, the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

2. Refund/Return Policy: Inclusion is mandatory and should have the below mentioned point (Applicable as per the website Products/Services). [Refund policy is the Compensation paid to a customer for over-invoicing or for returned goods which is to be mentioned on the website if allowed and the conditions under which refunds will be given to the customers].

  • Recommended statement is "Refunds will be done only through the Original Mode of Payment".

3. Cancellation & Replacement Policy: Inclusion is mandatory (Applicable as per the website Products/Services). [Cancellation & Replacement policy is to be stated on the website if allowed, the expected time span for the reporting an item/goods order to be cancelled/replaced and the related conditions. The conditions under which cancellation & replacement will be allowed has to be mentioned].

4. Governing Law and Jurisdiction: Inclusion is mandatory and should have any one of the below mentioned points. [Law governing the Merchants business, the Customer and the transactions carried out while the customer is using the Ecommerce website.]

  • "Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE"